378bd Privacy Policy —
Your Data, Our Responsibility

Welcome to 378bd. We believe that building a healthy and trustworthy gaming environment starts with protecting our players' privacy above all else. This Privacy Policy We will be fully transparent with you about what data is collected, why it is used, and how it is kept secure.

This policy applies to all services, mobile apps, and websites on the 378bd platform. By using 378bd, you are considered to have consented to this Privacy Policy. If you disagree with any part of it, please contact our support team — we are always here to help.

When you create an account and use our services on 378bd, we collect the following types of information. Each piece of data is collected for a specific reason and is used solely to improve the quality of our services.

• We only collect information that is necessary. No excessive data is requested.
• All collected data is stored in encrypted form at all times.
• We do not store payment card numbers or full bank account numbers.

Your information is collected in two main ways — directly from you and automatically as you use the site.

• Direct Collection: Information you provide during registration, KYC verification, deposit/withdrawal forms, or when contacting support.
• Automatic Collection: When you visit the site, your IP address, browser information, and cookies are recorded automatically.
• From Third Parties: Transaction confirmation details are received from payment gateways (bKash, Nagad, Rocket).

378bd uses your information only for specific, defined purposes. Your data is never used unnecessarily.

• To enable account creation, verification, and management.
• To process deposits and withdrawals smoothly.
• To detect and prevent fraud, multiple accounts, and money laundering.
• To meet legal and regulatory obligations.
• To offer you bonuses and promotions relevant to your activity.
• To improve site performance and enhance the user experience.
• To promote responsible gaming and identify problematic usage patterns.
• To help our support team resolve your issues as quickly as possible.

378bd never sells or shares your personal information for commercial purposes. However, your data may be shared in the following limited circumstances:

• Payment Providers: Only the information required to confirm transactions is shared with bKash, Nagad, and Rocket.
• Legal Authorities: Information may be disclosed under legal obligation in response to a court order or government investigation.
• Technology Partners: Service providers essential to site operations receive only the data necessary for their specific tasks — nothing more.

Cookies are small text files stored in your browser. 378bd uses cookies to ensure the site functions properly and to give you a smoother experience.

• Essential Cookies: To maintain login sessions and keep the site secure. Without these, the site cannot function properly.
• Performance Cookies: To understand which pages are visited most. No personal identification is made.
• Preference Cookies: To remember your language and display preferences.

You can disable cookies from your browser settings, though some features may not function properly as a result.

378bd uses multiple layers of security to protect your information. This is not just a promise — every measure is actively in place.

• All data transfers are encrypted using the TLS 1.3 protocol.
• Passwords are stored using bcrypt hashing — even our staff cannot see your password.
• Suspicious login attempts are automatically blocked.
• All server access is regularly logged and monitored.
• Data backups are performed regularly and stored in separate locations.
• Staff access to data is restricted on a need-to-know basis.

At 378bd, you have clear rights over your data. We respect and uphold each of the following rights.

Your data is not retained beyond what is necessary. Different types of information have different retention periods.

• Account Information: For the duration your account is active and for 5 years after closure, as required by law.
• Transaction Records: 7 years (as required under anti-money laundering regulations).
• KYC Documents: 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

378bd is strictly for users aged 18 and above. We do not collect data from minors, and they are not permitted to use the platform.

• Date of birth is verified at the time of registration.
• Age verification is completed as part of the KYC process.
• If an account is suspected to belong to a minor, it will be suspended immediately.
• If any data from a minor is collected inadvertently, it is deleted immediately.

378bd may update this Privacy Policy at any time due to business needs or legal obligations. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the page will be changed.
• For major changes, a notice will be sent to your registered email address.
• Continued use of the site after any changes will be considered your acceptance of the updated policy.

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us. Our team is always ready to help.

• Email: [email protected]
• Live Chat: Use the chat button at the bottom right of the site.
• Support available 24 hours a day, 7 days a week.